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2699
Account error displayed in Microsoft Office 2013


Symptom: A yellow triangle is shown in the top corner of an Office application; also clicking on your name displays this message. You may also find you are unable to access files stored in your ÑÇÖÞÇéÉ« OneDrive, from Microsoft Office applications:

 Account error Message - Word

Solution:

The problem is caused by a login error to your Microsoft 365 account, to resolve the issue follow these steps

  1. Open an Office application, such as Word.
  2. Click File > Account.
  3. Click on Sign out.
  4. Click Yes on the dialog box.
  5. Click the Sign in button.
  6. Enter your Sussex username followed by @sussex.ac.uk.
  7. Enter your Sussex password.
  8. After a short while you should find that Office is now signed into your account.

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This is question number 2699, which appears in the following categories:

Created by Mark Wilson on 22 December 2014 and last updated by Mark Wilson on 8 August 2016